Ordering Friction
Dealers struggle to identify the correct replacement part because they lack access to digital, interactive schematics.
Parts, Service & Warranty
Aftermarket & Distribution Platforms
Digitize your most profitable revenue stream.
We engineer robust B2B e-commerce portals that make it incredibly easy for your dealer network and end-users to find the right spare parts, check live inventory, and process warranty claims online.
- Implement visual parts catalogues and interactive exploded diagrams
- Provide complex, customer-specific pricing and volume discounts
- Automate the RMA (Return Merchandise Authorization) and warranty process
Selling aftermarket parts shouldn't require a phone call.
For many OEMs, the aftermarket is the highest-margin segment of the business. Yet, the ordering experience relies on outdated PDF catalogues, phone calls to verify stock, and emails to submit warranty claims.
Inventory Blind Spots
Without real-time ERP integration, customers place orders for parts that are out of stock, leading to delays and frustration.
Grey Market Losses
When the OEM ordering experience is poor, dealers turn to faster, non-genuine parts suppliers to service machines.
The deliverables
A modern e-commerce experience for B2B buyers.
We build specialized platforms that handle the unique complexities of industrial distribution, from tiered pricing to complex fitment logic.
Exploded View Catalogues
Integrating interactive 2D or 3D schematics where users can click on a specific visual component to add it to their cart.
B2B Checkout Workflows
Supporting purchase orders (POs), credit limits, tiered pricing, and bulk CSV uploads for massive stock orders.
ERP & Warehouse Sync
Building robust middleware to ensure the website always reflects accurate pricing, stock availability, and shipping timelines.
Warranty & RMA Management
Digital workflows for dealers to submit claims, upload photos of defective parts, and track approval status.
Featured Aftermarket Platform
Digitizing a $50M global spare parts business.
See how we helped an industrial equipment manufacturer move their entire dealer network from phone orders to a modern B2B e-commerce platform.
B2B E-CommerceERP Integration
Dealer Portal Re-platforming
A clearer journey from broken machine to replacement part.
Dealers were struggling to identify correct replacement parts using outdated PDF schematics. Call center volume was unmanageable, and the OEM was losing aftermarket sales to third-party grey market suppliers.
ChallengeUsers needed visual exploded-view diagrams, real-time stock availability, and accurate, dealer-specific tiered pricing drawn straight from the ERP.
ApproachWe built a headless B2B commerce platform. Dealers now enter a machine's serial number to see exact 2D schematics, click the part they need, and checkout with their approved credit limits.
ResultOnline order volume increased by 200% in the first quarter, and customer service calls regarding stock checks dropped by 70%.
Frequently Asked Questions
What distributors ask before building B2B commerce.
Answers covering pricing logic, ERP integrations, and B2B requirements.
How do you handle customer-specific pricing?
B2B pricing is rarely one-size-fits-all. We integrate your platform directly with your ERP's pricing engine. When a dealer logs in, the platform queries the ERP in real-time to display their specific negotiated rates and volume discounts.
Can customers order using their own internal part numbers?
Yes. We can build cross-reference features that allow procurement teams to search, upload, and order using their own SKU formats, seamlessly mapping them to your internal part numbers.
Which e-commerce engines do you recommend?
Depending on the complexity, we utilize enterprise headless commerce engines (like Commerce Layer or Elastic Path) or custom builds, allowing us to deeply integrate with your existing systems without being constrained by rigid templates.
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Plan your B2B commerce
and aftermarket experience.
Ready to make it incredibly easy for your dealers to buy parts and submit warranty claims? Let's discuss your B2B platform.
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