The FNOL Bottleneck
Customers abandon the digital claim and call the center because the web form crashed when they tried to upload a photo of the damage.
Digital Claims
Customer Support
Compassionate, digital claims management.
We develop digital first-notice-of-loss (FNOL) workflows that allow customers to upload photos and track their claim status in real-time, reducing call center volume.
- Custom React-based FNOL (First Notice of Loss) flows allowing customers to lodge a claim from their mobile phone at the scene of an incident
- Seamless photo and video upload capabilities connected directly to the core claims management system
- Live tracking dashboards where customers can see the exact status of their claim (e.g., 'Assessor Appointed', 'Awaiting Repair Quote')
Analog claims processes destroy customer loyalty.
The claim is the moment of truth for an insurer. If a customer has suffered a loss and is forced to wait on hold for 45 minutes, only to be emailed a massive PDF form they have to print and scan, the relationship is broken. An opaque claims process creates massive anxiety and guarantees they will not renew.
Status Black Holes
Customers call your team three times a week because they have absolutely no idea if their repair quote was approved.
Data Re-keying
Your claims team spends hours manually re-typing incident descriptions from an email into the core claims system.
The deliverables
The digital claims companion.
We engineer empathetic, highly functional workflows that turn the worst day of a customer's life into a seamless service experience.
Mobile-First FNOL Flows
Building bespoke React flows that guide the user through incident reporting, using their phone's camera and GPS for accurate data.
Claims API Middleware
Developing secure Node.js layers that push the structured claim data and media directly into systems like Guidewire ClaimCenter.
Live Status Trackers
Building dashboards that pull status updates from the core system, visually showing the customer exactly where they are in the process.
Automated Communications
Integrating with Twilio or SendGrid to trigger an SMS the moment an assessor is dispatched or a payment is approved.
Featured Insurtech Platform
Transforming the quote journey.
See how we helped a specialty MGA replace their massive PDF application with a dynamic React quoting engine, cutting the time to bind a policy from 3 days to 4 minutes and increasing direct-to-consumer sales by 60%.
InsurtechQuoting Engines
Project Overview
Frictionless digital binding.
We developed a secure quoting flow that asks dynamic questions based on previous answers, pings a third-party rating API in real-time, and generates a bindable quote and digital policy document instantly upon credit card payment.
Frequently Asked Questions
Common questions about insurtech.
How do you integrate with complex rating or underwriting engines?
We build API middleware that connects the frontend quoting flow directly to your rating engine (like Duck Creek, Guidewire, or proprietary Excel-based APIs), pulling live premiums without exposing the underlying logic to the web.
Can you handle dynamic question sets?
Yes. We build intelligent forms using React state management. If a user selects 'Yes' to owning a swimming pool, the form instantly expands to ask about fencing and diving boards, keeping the initial interface clean and uncluttered.
Do you build broker portals as well as direct-to-consumer?
Absolutely. We build specialized B2B portals where brokers can manage a portfolio of clients, clone past quotes for faster renewals, and securely upload complex risk assessment documents directly to the underwriter.
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Modernize your insurance
and underwriting operations.
From dynamic quoting engines to seamless digital claims workflows and secure broker portals, we build software that drives premium growth and reduces operational costs.
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