Siloed Rewards
Customers are furious when they realize their in-store purchases aren't counting towards their digital VIP tier.
Customer Retention
Retention
Build lasting omnichannel relationships.
We develop unified customer portals that track loyalty points across both physical POS and online checkouts, ensuring a consistent brand experience everywhere.
- Unified digital wallets storing loyalty points earned both in-store and online
- Single Sign-On (SSO) and social login for a frictionless account experience
- Personalized dashboards showing complete omnichannel purchase history and digital receipts
Disconnected accounts frustrate your best customers.
Loyalty programs fail when they are difficult to use. If a customer spends thousands in your flagship store but logs into your website to see '0 points' because the systems don't talk to each other, you are actively alienating your most valuable demographic.
Login Friction
Users abandon their accounts because they have different passwords for the app, the website, and the loyalty program.
Fragmented Data
Marketing teams send emails promoting a product the customer just bought in-store yesterday.
The deliverables
A single view of the customer.
We engineer digital identity solutions where customers feel recognized and valued, regardless of where they shop.
Unified Loyalty Integrations
Connecting systems like Yotpo or Smile.io directly into both the headless website and the physical POS (via API middleware).
Identity Management (CIAM)
Secure, centralized login flows using Auth0 or custom JWTs, ensuring one identity across all brand touchpoints.
Omnichannel Order History
React-based profile pages that merge online orders and scanned in-store receipts into a single chronological feed.
Digital Membership Cards
Generating dynamic QR codes or Apple Wallet passes within the portal for easy scanning at physical registers.
Featured Omnichannel Platform
Unifying the retail experience.
See how we helped a national fashion retailer bridge the gap between their Shopify Plus storefront and their brick-and-mortar POS system, enabling true click-and-collect functionality and unified loyalty points.
Omnichannel TechPOS & Web Integration
Project Overview
From online cart to in-store pickup.
We developed a custom integration layer that syncs live physical store inventory to the web frontend, allowing customers to accurately check local stock, buy online, and pick up in-store within 2 hours.
Frequently Asked Questions
Common questions about omnichannel retail tech.
How do you handle 'Buy Online, Pick Up In Store' (BOPIS) inventory sync?
We build secure API middleware that connects your eCommerce platform to your physical Point of Sale (POS) system. This ensures that when a customer looks at a product online, they see exactly how many units are sitting on the shelf at their nearest physical store.
Can loyalty points be earned and spent across both channels?
Yes. We integrate unified loyalty management platforms that act as a single source of truth. If a customer buys a shirt in-store, the points instantly reflect in their digital wallet, and they can use those points during their next online checkout.
Can you build custom store appointment booking systems?
Absolutely. We build headless booking engines that allow customers to reserve specific services (like personal styling or equipment fitting) at specific physical locations, syncing directly with store staff calendars.
Start your business website
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- Recommended platform and CMS approach
- Defined deliverables and responsibilities
- Estimated timeline and suitable budget range
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Modernize your omnichannel
retail operations.
From seamless BOPIS (Buy Online Pick Up In Store) workflows to unified POS loyalty integrations, we build software that drives growth across every retail channel.
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