Incomplete Submissions
Applications are submitted missing critical engineering diagrams, requiring manual follow-up.
Service Workflows
Digital Workflows
Digitize new connections and fault reporting.
We engineer intelligent digital forms that guide developers and homeowners through complex new connection applications and streamline fault reporting into your CRM.
- Dynamic logic forms that adapt based on whether the user is a homeowner or commercial developer
- Geospatial integration allowing users to drop a pin on a map to report a fault (e.g., burst pipe, downed line)
- Automated routing of applications directly into Salesforce, SAP, or Maximo
Manual applications throttle your network growth.
Applying for a new water or power connection is inherently complex. When you force developers or homeowners to fill out static PDF forms, you guarantee missing information, back-and-forth emails, and delayed project timelines.
Vague Fault Reports
A citizen calls to report a leak 'near the big tree on Main Street,' making it impossible for crews to find quickly.
Data Entry Burden
Staff spend hours manually typing data from PDFs into the central CRM system.
The deliverables
Intelligent data capture.
We build smart workflows that collect exact information and route it instantly.
Dynamic Application Forms
Multi-step React forms that use conditional logic to only ask questions relevant to the specific connection type.
Map-Based Fault Reporting
Integrations with Google Maps or Mapbox, allowing users to drop a pin, upload a photo, and submit a precise defect location.
Document Validation
Workflows that force developers to upload required CAD files or site plans before they can click submit.
CRM Webhooks
Direct API integrations that push new applications and fault reports into Salesforce or Microsoft Dynamics instantly.
Featured Utility Platform
Transforming citizen services.
See how we helped a major regional water corporation completely redesign their digital ecosystem, allowing customers to easily track consumption, report faults, and pay bills online—drastically reducing call center load.
Gov & Utility TechPortals & CRM Integrations
Project Overview
Self-service at scale.
We developed a WCAG-compliant web portal integrated directly with SAP and Salesforce, enabling 500,000+ residents to securely view their smart meter data and self-manage their accounts.
Frequently Asked Questions
Common questions about utility tech.
Do you build to WCAG (Web Content Accessibility Guidelines) standards?
Yes. We ensure all utility and government platforms are built to WCAG 2.1 AA (or AAA if required) standards. Public services must be accessible to everyone, meaning proper contrast ratios, screen-reader compatibility, and keyboard navigability are baked into our design systems from day one.
How do you handle massive traffic spikes during an outage?
We architect our frontend applications using Next.js on edge networks (like Vercel or AWS CloudFront) with heavy static caching. This means if a storm knocks out power and 100,000 residents visit your outage map simultaneously, the server won't crash under the load.
Can you integrate web portals with legacy billing systems?
Absolutely. Utilities often run on older, robust billing engines (like SAP IS-U or Oracle). We build secure API middleware layers that sit between your legacy system and the modern web frontend, ensuring fast page loads for the user without exposing your core database to the public internet.
Start your business website
Ready to build a website that supports your business?
Tell us about your company, required pages, existing website and functionality. We will reply with a recommended development approach, estimated timeline and scope.
- Recommended platform and CMS approach
- Defined deliverables and responsibilities
- Estimated timeline and suitable budget range
Request your website proposal
Complete the form and we will respond within one business day.
No obligation · Your information stays private
Digitize your utility
and public services.
From reducing call center load via self-service portals to keeping the public informed during outages, we build software that serves the community.
Get a Proposal ↗