Information Overload
Important tasks like 'Report a Leak' are buried under pages of corporate press releases.
Utility Websites
Utility Services
Clear digital pathways for public services.
We design accessible, high-performance websites for public utilities (water, power, gas, telecom), ensuring citizens can easily find information, pay bills, and report faults.
- Strict WCAG 2.1 AA accessibility compliance for all community users
- Task-oriented UX design that prioritizes paying bills and reporting faults
- Scalable cloud architecture that stays online during major weather events
Clunky websites overwhelm your call center.
Public utility websites serve a massive, diverse demographic. If your site is cluttered, hard to navigate on a mobile phone, or non-compliant with accessibility standards, frustrated residents will default to calling your support center—driving up operational costs.
Accessibility Failures
Visually impaired users or elderly citizens struggle to navigate the site to pay their bills.
Crash Under Load
During a major storm, the influx of residents checking the homepage causes the server to crash.
The deliverables
Digital foundations for utilities.
We build public-facing platforms focused entirely on clarity, speed, and accessibility.
Task-Oriented UX
Homepage designs that put high-frequency actions (Pay Bill, Report Fault, Outages) front and center.
WCAG Compliant Frontend
Codebases rigorously tested for screen readers, keyboard navigation, and color contrast.
Headless CMS Architecture
Next.js paired with Sanity or Contentful, empowering comms teams to publish emergency banners instantly.
Edge Caching
Deployment on Vercel or AWS CloudFront to ensure the site never goes down during traffic spikes.
Featured Utility Platform
Transforming citizen services.
See how we helped a major regional water corporation completely redesign their digital ecosystem, allowing customers to easily track consumption, report faults, and pay bills online—drastically reducing call center load.
Gov & Utility TechPortals & CRM Integrations
Project Overview
Self-service at scale.
We developed a WCAG-compliant web portal integrated directly with SAP and Salesforce, enabling 500,000+ residents to securely view their smart meter data and self-manage their accounts.
Frequently Asked Questions
Common questions about utility tech.
Do you build to WCAG (Web Content Accessibility Guidelines) standards?
Yes. We ensure all utility and government platforms are built to WCAG 2.1 AA (or AAA if required) standards. Public services must be accessible to everyone, meaning proper contrast ratios, screen-reader compatibility, and keyboard navigability are baked into our design systems from day one.
How do you handle massive traffic spikes during an outage?
We architect our frontend applications using Next.js on edge networks (like Vercel or AWS CloudFront) with heavy static caching. This means if a storm knocks out power and 100,000 residents visit your outage map simultaneously, the server won't crash under the load.
Can you integrate web portals with legacy billing systems?
Absolutely. Utilities often run on older, robust billing engines (like SAP IS-U or Oracle). We build secure API middleware layers that sit between your legacy system and the modern web frontend, ensuring fast page loads for the user without exposing your core database to the public internet.
Start your business website
Ready to build a website that supports your business?
Tell us about your company, required pages, existing website and functionality. We will reply with a recommended development approach, estimated timeline and scope.
- Recommended platform and CMS approach
- Defined deliverables and responsibilities
- Estimated timeline and suitable budget range
Request your website proposal
Complete the form and we will respond within one business day.
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Digitize your utility
and public services.
From reducing call center load via self-service portals to keeping the public informed during outages, we build software that serves the community.
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