Server Crashes
The monolithic architecture of the corporate website fails under the sudden load of a storm event.
Outage Comms
Crisis Management
Keep communities informed during critical events.
We develop scalable outage maps and SMS notification engines that handle massive traffic spikes during extreme weather events, keeping the public safe and informed.
- Interactive, GIS-integrated outage maps showing affected areas and estimated restoration times
- Automated SMS and email notification engines triggered by network events
- Ultra-scalable cloud architecture designed to survive 100x traffic spikes during storms
Information vacuums create crisis situations.
During a major weather event, hundreds of thousands of residents will attempt to check your website simultaneously. If your outage map is slow, inaccurate, or outright crashes, the public loses trust and floods emergency call centers.
Stale Data
The outage map updates every 30 minutes, meaning residents are looking at outdated restoration times.
Reactive Comms
Residents have to continually refresh the page because there is no push-notification system in place.
The deliverables
Resilient communication systems.
We engineer highly scalable tools that deliver critical information when it matters most.
Interactive Outage Maps
Custom Mapbox or Esri integrations that visualize polygon data (affected areas) and pin data (individual faults) clearly.
Edge-Cached Architecture
Deploying the outage map as a statically generated, heavily cached application on edge networks to guarantee uptime.
Proactive Notification Engines
Integrations with Twilio or SendGrid to blast SMS/Email updates to affected customer cohorts as restoration times change.
ADMS Middleware
Secure API layers that extract real-time fault data from your operational network systems and push it to the web.
Featured Utility Platform
Transforming citizen services.
See how we helped a major regional water corporation completely redesign their digital ecosystem, allowing customers to easily track consumption, report faults, and pay bills online—drastically reducing call center load.
Gov & Utility TechPortals & CRM Integrations
Project Overview
Self-service at scale.
We developed a WCAG-compliant web portal integrated directly with SAP and Salesforce, enabling 500,000+ residents to securely view their smart meter data and self-manage their accounts.
Frequently Asked Questions
Common questions about utility tech.
Do you build to WCAG (Web Content Accessibility Guidelines) standards?
Yes. We ensure all utility and government platforms are built to WCAG 2.1 AA (or AAA if required) standards. Public services must be accessible to everyone, meaning proper contrast ratios, screen-reader compatibility, and keyboard navigability are baked into our design systems from day one.
How do you handle massive traffic spikes during an outage?
We architect our frontend applications using Next.js on edge networks (like Vercel or AWS CloudFront) with heavy static caching. This means if a storm knocks out power and 100,000 residents visit your outage map simultaneously, the server won't crash under the load.
Can you integrate web portals with legacy billing systems?
Absolutely. Utilities often run on older, robust billing engines (like SAP IS-U or Oracle). We build secure API middleware layers that sit between your legacy system and the modern web frontend, ensuring fast page loads for the user without exposing your core database to the public internet.
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- Recommended platform and CMS approach
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Digitize your utility
and public services.
From reducing call center load via self-service portals to keeping the public informed during outages, we build software that serves the community.
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